Monday, 5 December 2022

What are the qualities of good customer service?

 

What are the qualities of good customer service? Most companies realize the benefits of good customer service. However, they often seem unaware of the qualities required of a good customer service representative. 


 

13 Essential Customer Service Skills

Here are the three most important qualities that an excellent customer service professional should possess:

Customer Service Skill 1: Patience

A good support rep can be patient. Often customers will not have all the information they need to help solve their problem, the problem may be generic, or the problem may be the result of errors of the customer themselves.

In all of these cases, a little patience is a big help for those who have to deal with customer complaints, issues, or other issues.

Customer Service Skill 2: Empathy and Sympathy

Empathy is another very useful personality trait to have when dealing with customers. While it is not always possible to know exactly what a customer is feeling, it is important to be able to put yourself in their shoes to appreciate their difficulties.

Customers often have to wait to talk to someone to get customer service, and that usually doesn’t help their mood, especially if they’ve been made to waste their time listening to recorded music.

Each of us has had this at least once. Empathy allows a good customer service representative to connect with people to solve a problem.

Customer Service Skill 3: Respect

Companies can teach their employees this by showing how to properly treat all customers. For example, etiquette is one way to do this.

They may have a private class or coaching session to make this possible. Everyone must role-play and complete the course before working with anyone in the organization.

Customer Service Skill 4: Courtesy

This is something that is currently largely ignored. A simple act of courtesy will make customers feel more valuable and important. Let them know that you are genuinely helping them.

A frown can turn people away, while a smile can attract more people. Address your client with “Ma’am” or “Sir”. Work with one client at a time until they feel they have your undivided attention.

Customer Service Skill 5: Efficiency

Never put off an order from customers, especially if it’s urgent. Fast and accurate service can lead to referrals. Hence, empower your employees so that they can make quick decisions and respond quickly to the needs of your customers.

Customer Service Skill 6: Promise and delivery

Refrain from false promises. Never promise what you cannot give. It is still better not to promise and do more.

This is the best way to surprise your customers! Even if it’s not part of your standard service procedure, do something for the customer that shows a genuine interest in their needs.

Customer Service Skill 7: Becoming Knowledgeable

Of course, he must know. Having enough information will not only allow you to truly understand the scope of support but also give you confidence that you will respond 100% to customer requests.

Customer Service Skill 8: Calm, Polite Demeanor

If a customer service representative spoke rudely on the phone or simply wasn’t polite to people, they should find another job. The way a representative talks to a customer directly affects how he or she responds to the customer.

A good customer service representative respectfully treats a customer, using only his or her first name when giving permission.

He never raises his voice. The customer service representative should never try to yell at the customer, nor should they raise their voice if the customer starts talking louder.

No matter who wins the stark client-actor showdown, the help desk rep loses by indulging in it.

Customer Service Skill 9: Effectiveness

A person becomes effective if he can solve the customer’s problem in time. The less time it takes to solve a customer’s problem, the better.

This will not only satisfy the customer but also meet one requirement set by the management.

Customer Service Skill 10: Creativity

Customers go crazy when you tell them you can’t approve their orders because “this is standard company policy.” Customers don’t want to hear that excuse.

If you want more satisfied customers, think creatively. There are legitimate ways to get around your company’s strict policies. Make it a policy to extend service beyond standard procedures to meet customer needs.

Customer Service Skill 11: Attention

The worst thing a customer service representative can do is not pay close attention to the customer they are communicating with on the phone.

They must stop all distractions and listen carefully to the customer, taking notes as necessary. A good customer service representative doesn’t need to ask the same question more than once.

Customer Service Skill 12: Clear Communication

An angry customer is usually not informed. In the case of a furniture company, the customer should receive a detailed explanation of how the delivery process works. Never assume that the customer already knows.

If you can’t do something for a client because there’s a rule in place, clearly explain why you can’t do it.

In the case of the credit card company, the representative must explain to the customer that there are rules regarding account changes to protect the cardholder and the credit card company from fraud.

Customer Service Skill 13: Problem-Solving

The ability to solve a problem is also very important. Customers become even more annoyed when they finally talk to someone, only to realize that the rep has no idea how to solve the problem.

Translations for other people who can solve the problem, although appreciated, are not perfect, as the client may be confused with the translation.

Not surprisingly, this results in the customer having to call or come back again, exposing them to an extra waiting period and even more awesome music.

Don’t let this be your company. Provide your clients with competent and talented support staff with the skills and authority to get the problem right the first time.

How Do You Control Aggressive Behaviour


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How Do You Control Aggressive Behaviour

Are you looking for tips for how to control aggressive behaviour? We look at the problems caused by aggressive behaviour and ways to help you deal with your own aggression or that of others.

What Does Aggressive Behavior Mean?

Many people deal with aggressive behaviors daily in their lives. It might seem normal and okay, but it is not.

Violent or aggressive behavior is a term used to refer to when you are physically harming other people or making them fear you because you might harm them.

Although aggressive behavior results from different causes or things, drugs can make violent behavior worse. Aggressive behavior is linked to bad influences or negative behaviors like bullying, emotional abuse, or prejudice.

It is important to understand that aggressive behavior is not okay. It is not acceptable to make other people feel threatened or uncomfortable.

Knowing the likely causes of aggressive behaviors is important to prevent them from happening repeatedly. Violent, aggressive behavior triggers include:

• The feeling or need to control someone else
• Frustration, disappointment, hallucinations, anger, or disorientation
• By repeating toxic behaviors you learned from other people

Sunday, 4 December 2022

How Do You Control Aggressive Behavior?

 Are you looking for tips for how to control aggressive behaviour? We look at the problems caused by aggressive behaviour and ways to help you deal with your own aggression or that of others.

What Does Aggressive Behavior Mean?

Many people deal with aggressive behaviors daily in their lives. It might seem normal and okay, but it is not.

Violent or aggressive behavior is a term used to refer to when you are physically harming other people or making them fear you because you might harm them.

Although aggressive behavior results from different causes or things, drugs can make violent behavior worse. Aggressive behavior is linked to bad influences or negative behaviors like bullying, emotional abuse, or prejudice.

It is important to understand that aggressive behavior is not okay. It is not acceptable to make other people feel threatened or uncomfortable.

Knowing the likely causes of aggressive behaviors is important to prevent them from happening repeatedly. Violent, aggressive behavior triggers include:

• The feeling or need to control someone else
• Frustration, disappointment, hallucinations, anger, or disorientation
• By repeating toxic behaviors you learned from other people

Methods for controling aggressive behavior

Here are some of the ways you can control aggressive behavior:

Stay calm

One mistake most people make when dealing with violent people is getting frustrated or angry. If you are confronted by someone behaving aggressively, it is crucial to stay calm. Do not take any threats or comments the person is making seriously or personally.

Also, wait before you try to solve problems. Instead, try to calm the individual, show them you care, and address the conflict with respect and care. If you start getting agitated, you can make the situation worse.

Try to ignore the swearing, yelling, or vulgar language used and approach the individual calmly. If you are calm, you can help the other person focus on their feelings, calm down and find an amicable solution to the problem.

Avoid making threats

If you are dealing with an aggressive individual, avoid making threats. Some people do not respond well to threats and since you are trying to de-escalate the situation, find other ways of handling the problem.

Most people with aggressive behaviors tend to go overboard when threatened or backed into a corner.

However, they tend to listen if you give them a way out and try to show them they can peacefully resolve the problem.

It is also important to avoid making predictions. For example, trying to explain to the person that they always behave violently or they will cause havoc might worsen the situation.

Discourage bystanders

Some people are easily influenced by other people, especially if they are under the influence of drugs. If you want to control an aggressive person, try to discourage the bystanders from engaging or influencing the individual.

If you can draw the aggressive person away from the crowd or ask the bystanders to leave, you can easily contain the situation.

Did you know that some people act up if they feel humiliated in public? Therefore, when dealing with an aggressive person in public, do not humiliate them or try to make them look inferior.

Instead, try to listen to both sides of the story and be impartial. When an individual is violent, take them away from other people to cool down before trying to solve the conflict.

Be safe

Safety is critical when dealing with aggressive behavior. Always ensure you and those around you are safe. If you cannot control the situation, seek help from other people or relevant authorities.

If you know those involved, you can talk to them from a distance while waiting for help to arrive. Remember, if someone has a weapon, be vigilant, maintain safety and try not to intervene if you cannot control the situation.

The prudent thing to do is seek help elsewhere as you try to calm involved parties. Never put yourself or other people at risk attempting to control an aggressive person, especially if you know you cannot handle the situation alone.

Saturday, 3 December 2022

How Do People Overcome Their Addiction

Do you want to find out how to overcome an addiction? We look at the difficulties of overcoming addiction and discuss ways to help yourself or others become less dependent on the thing that they are addicted to.

 

From: How to overcome an addiction


Overcoming addiction

Developing an addiction, whether alcohol use disorder (AUD), substance use disorder (SUD) or behavioral addiction, is not a sign of weakness.

It is important to understand that abusing drugs changes how the brain works, resulting in powerful cravings or compulsions to continue using the drugs.

This is one of the reasons why overcoming an addiction is very challenging. The toughest step in overcoming addiction is recognizing you have a problem and you need help.

Most people feel conflicted and cannot take the first step to recovery. However, if you realize you have an addiction problem and are willing to work on it, you are halfway there.

Overcoming addiction is a journey that requires dedication, patience, and time.

Firstly, you must be realistic in your goals to avoid complicating everything. To start your sobriety journey, you must change a few things:

• The people you allow in your life
• How you deal with stress
• How you think about yourself and other people
• What you do in your free time
• The type of activities you engage in
• The food you eat

It might seem straightforward, but it is harder and more challenging. Luckily, if you are determined to overcome your addiction, you can get it done.

It is crucial to understand that there are different types of addictions, and it might take longer for you to overcome certain addictions, depending on their severity. Continue reading to learn how you can overcome your addiction.

Friday, 2 December 2022

How to Overcome an Addiction?

Do you want to find out how to overcome an addiction? We look at the difficulties of overcoming addiction and discuss ways to help yourself or others become less dependent on the thing that they are addicted to.

 


From: How to overcome an addiction

Overcoming addiction

Developing an addiction, whether alcohol use disorder (AUD), substance use disorder (SUD) or behavioral addiction, is not a sign of weakness.

It is important to understand that abusing drugs changes how the brain works, resulting in powerful cravings or compulsions to continue using the drugs.

This is one of the reasons why overcoming an addiction is very challenging. The toughest step in overcoming addiction is recognizing you have a problem and you need help.

Most people feel conflicted and cannot take the first step to recovery. However, if you realize you have an addiction problem and are willing to work on it, you are halfway there.

Overcoming addiction is a journey that requires dedication, patience, and time.

Firstly, you must be realistic in your goals to avoid complicating everything. To start your sobriety journey, you must change a few things:

• The people you allow in your life
• How you deal with stress
• How you think about yourself and other people
• What you do in your free time
• The type of activities you engage in
• The food you eat

It might seem straightforward, but it is harder and more challenging. Luckily, if you are determined to overcome your addiction, you can get it done.

It is crucial to understand that there are different types of addictions, and it might take longer for you to overcome certain addictions, depending on their severity. Continue reading to learn how you can overcome your addiction.

What are your addiction treatment options?

Now that you have accepted you have an addiction problem; you must explore your treatment options.

Addiction treatment varies from one drug or addiction to another, and it can entail different elements, including:

• Detoxification is crucial to purge your body of any drugs and successfully manage your withdrawal symptoms.

• Behavioral counseling – you can join individual, group, or family therapy groups to understand why you abuse drugs, how to stop, and the best ways of curbing the problem. Interacting with other people facing addiction can help boost your self-esteem, repair broken relationships and learn better-coping skills.

• Medication is sometimes the only treatment option, especially if you cannot effectively manage the withdrawal symptoms. Medication is essential to prevent relapse and treat mental health issues resulting from withdrawal, for example, depression.

• Long-term follow-up – this treatment option is crucial to help you maintain sobriety. You can attend support groups in person or online meetings to continue getting much-needed help with addiction and prevent relapse.

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